Frequently Asked Questions
Find answers to common questions about our products, shipping, and usage. Can't find what you're looking for? Contact us at [email protected] or call +1 (212) 736-3100.
Our natural complexes are carefully formulated with scientifically-proven botanical ingredients that work synergistically to enhance your body's natural energy production. Each formula contains a blend of adaptogens, vitamins, and minerals that help regulate cortisol levels, improve oxygen utilization, and support mitochondrial function.
The key ingredients in our energy-supporting complexes include:
- Rhodiola Rosea: A powerful adaptogen that reduces mental fatigue and enhances physical endurance
- Ginseng Extract: Boosts ATP production and improves oxygen delivery to cells
- B-Complex Vitamins: Essential cofactors for energy metabolism and nervous system support
- Coenzyme Q10: Supports cellular energy production and cardiovascular health
- L-Carnitine: Facilitates fat metabolism for sustained energy throughout the day
Most users report noticeable improvements in energy levels within 3-5 days of consistent use. The natural formulation ensures sustained energy without the crash associated with caffeine or synthetic stimulants. For optimal results, take your daily dose in the morning with a balanced breakfast.
Our anti-aging cosmetics are formulated with universal natural ingredients that address the root causes of aging while respecting the unique needs of different skin types. Unlike harsh chemical treatments that can irritate sensitive or reactive skin, our products use gentle botanical extracts and peptides that work harmoniously with your skin's natural pH and microbiome.
Our Moisturizing Cream and Collagen Formula are specifically designed for versatility:
- For Oily/Combination Skin: Lightweight formulation with mattifying botanical oils and hyaluronic acid that hydrates without clogging pores
- For Dry Skin: Rich natural moisturizers including shea butter, plant ceramides, and nourishing oils that restore skin barrier function
- For Sensitive Skin: Hypoallergenic formula free from common irritants, with soothing chamomile and calendula extracts
- For Mature Skin: Concentrated peptides and retinol alternatives that stimulate collagen production and reduce fine lines
All our products undergo dermatological testing and are formulated without harsh chemicals, parabens, or synthetic fragrances. The natural ingredients work with your skin rather than against it, making visible improvements in elasticity, firmness, and radiance within 4-6 weeks of consistent use.
We recommend starting with a patch test if you have particularly sensitive skin, though our gentle formulations rarely cause adverse reactions.
We offer competitive shipping rates with a generous free delivery threshold to make premium natural products accessible to everyone.
Standard Shipping Rates:
- Orders under £50: £4.99 standard delivery (5-7 business days)
- Orders £50 and above: FREE standard delivery (5-7 business days)
- Express Delivery: £9.99 for 2-3 business days (available on all orders)
- Next Business Day Delivery: £14.99 (available on orders placed before 2 PM weekdays)
We ship throughout the UK and selected international locations. All orders are carefully packaged to ensure your products arrive in perfect condition. You'll receive a tracking number via email so you can monitor your delivery in real-time.
Orders typically ship within 1-2 business days of purchase. During peak seasons (holidays, special promotions), processing may take up to 3 business days. For the most up-to-date shipping information and international rates, please visit our Contact page or reach out to our customer service team.
We stand behind the quality of our products and want you to be completely satisfied with your purchase. That's why we offer a comprehensive returns and refund policy designed with your peace of mind in mind.
30-Day Money-Back Guarantee:
- Return products within 30 days of purchase for a full refund
- Products must be unopened and in original packaging for full refund
- Opened/used products within 14 days receive 50% refund if product is defective
- Refunds are processed within 5-7 business days of receiving returned items
- Return shipping is free for defective products; standard returns are prepaid
To initiate a return, simply contact our customer service team at [email protected] with your order number and reason for return. We'll provide you with a prepaid return label and instructions for sending your items back.
We also offer exchanges at no additional cost if you'd like to try a different product or size. Items must be returned in resaleable condition.
For damaged or defective items received, please contact us within 48 hours with photos. We'll arrange immediate replacement or refund at no cost to you, including return shipping.
At Nuviora, ingredient sourcing is fundamental to our commitment to quality and sustainability. We partner exclusively with certified suppliers who share our values of ethical harvesting, environmental stewardship, and transparent production practices.
Our sourcing principles include:
- Organic Certification: All botanical ingredients are certified organic by recognized international standards
- Fair Trade Partnerships: We work directly with farming communities, ensuring fair compensation and sustainable livelihoods
- Geographic Diversity: Ingredients sourced from optimal growing regions worldwide - Himalayan herbs, Alpine botanicals, Mediterranean plants, and South American superfruits
- Third-Party Testing: Every batch is tested for purity, potency, and contaminants by independent laboratories
- Traceability: Complete supply chain documentation from seed to finished product
Specific ingredient sources include:
- Collagen Formula: Marine collagen from sustainable wild-caught fish in the North Atlantic, combined with plant-based hyaluronic acid from fermented plant sources
- Vitamin Complex for Men: Ashwagandha from organic farms in India, Tribulus from Bulgaria, and Maca root from Peru's high-altitude regions
- Moisturizing Cream: Shea butter from women's cooperatives in Burkina Faso, rosehip oil from Chile, and plant ceramides from sustainable palm alternatives
We publish detailed sourcing reports annually and encourage customers to explore the origins of their products. This transparency reflects our belief that knowing where your wellness comes from matters as much as the results you experience.
Achieving optimal results with Nuviora products requires consistent use combined with a healthy lifestyle. Here are detailed usage guidelines for each product category:
Vitamin Complexes (Vitamin Complex for Men):
- Dosage: 2 capsules daily with breakfast
- Timing: Take in the morning with food to enhance absorption and prevent any stomach sensitivity
- Duration: Minimum 30 days for noticeable results; optimal results after 90 days of consistent use
- Complementary Habits: Drink plenty of water, maintain regular exercise, and ensure adequate sleep
Moisturizing Cream:
- Application: Use morning and evening after cleansing and toning
- Amount: Approximately pea-sized amount for face and neck
- Technique: Gently massage upward in circular motions, avoiding the eye area
- Layering: Apply to damp skin for better absorption; wait 2-3 minutes before applying makeup
- Results Timeline: Visible hydration improvement within 1 week; long-term anti-aging benefits after 8-12 weeks
Collagen Formula:
- Dosage: 1-2 scoops (5-10g) daily, mixed with water, juice, or smoothie
- Timing: Morning or post-workout for maximum absorption and muscle recovery
- Temperature: Mix with cold or room-temperature liquids; avoid boiling water as heat can denature proteins
- Consistency: Daily use is essential; collagen accumulates in the body over time
- Results: Improved skin elasticity and joint comfort within 4-6 weeks; maximum benefits after 12 weeks
General wellness practices that enhance all Nuviora products:
- Maintain a balanced diet rich in antioxidants and healthy fats
- Stay hydrated with at least 8 glasses of water daily
- Exercise regularly (150 minutes of moderate activity weekly)
- Prioritize quality sleep (7-9 hours nightly)
- Manage stress through meditation, yoga, or relaxation techniques
- Limit sun exposure and use SPF protection with skincare products
- Avoid smoking and excessive alcohol consumption
Safety is our top priority. All Nuviora products are formulated with natural, clinically-tested ingredients and manufactured under strict quality control standards. Our products have been used safely by thousands of customers with excellent safety profiles.
Safety Certifications:
- GMP (Good Manufacturing Practice) certified facilities
- ISO 9001 quality management certification
- Dermatologically tested and approved
- Cruelty-free and vegan formulations
- No synthetic additives, preservatives, or harmful chemicals
Potential Side Effects (Rare):
Most users experience no adverse effects. However, as with any supplement or skincare product, some individuals may experience:
- Digestive Supplements: Mild digestive adjustments in the first few days (bloating, changes in bowel movements) as your body adapts—this typically resolves within 3-5 days
- Skincare Products: Rare sensitivity reactions in individuals with extremely reactive skin; patch testing is recommended for sensitive individuals
- Allergic Reactions: Extremely rare; always review ingredient lists if you have known allergies to botanical compounds
Important Considerations:
- If you are pregnant, nursing, or taking prescription medications, consult with your healthcare provider before using supplements
- Individuals with allergies to specific plants should review ingredient lists carefully
- If you experience any unusual reactions, discontinue use and contact our customer service team
- Keep all products out of reach of children
For detailed safety information, ingredient lists, and potential interactions, please refer to the product packaging or contact us at [email protected].
Absolutely! All Nuviora products are specifically formulated to work synergistically with each other. In fact, combining complementary products often yields superior results compared to using them individually. Our product lines are designed as comprehensive wellness systems.
Recommended Product Combinations:
Complete Anti-Aging System:
Combine the Moisturizing Cream + Collagen Formula for comprehensive skin rejuvenation:
- Moisturizing Cream provides external hydration and anti-aging benefits
- Collagen Formula supports internal skin structure and elasticity
- Together, they address aging from both outside and inside
- Results are typically 40-50% more dramatic than using either product alone
Men's Vitality Stack:
Vitamin Complex for Men + Collagen Formula creates a powerful wellness combination:
- Vitamin Complex supports energy, hormonal balance, and mental clarity
- Collagen Formula enhances joint health, muscle recovery, and skin vitality
- Perfect for active men seeking comprehensive wellness support
Timing and Usage:
- All products can be used simultaneously without any negative interactions
- Space out supplement intake: take Vitamin Complex with breakfast, Collagen Formula post-workout or with lunch
- Skincare products can be layered: apply Moisturizing Cream after cleansing, wait 2-3 minutes before other products
- Consistent daily use of all products maximizes synergistic benefits
Expected Results with Combined Use:
- Week 1-2: Improved hydration and energy levels
- Week 3-4: Visible skin improvements and enhanced vitality
- Week 5-8: Noticeable anti-aging effects and sustained energy
- Week 9-12: Comprehensive transformation in skin appearance, energy, and overall wellness